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  • I HAVE NOT RECEVIED MY ORDER, WHAT CAN I DO?

I HAVE NOT RECEVIED MY ORDER, WHAT CAN I DO?

If you feel that delivery time has been longer than it should, you can check on the status of your order in your customer account. You can also contact us about the shipping status of your order.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

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SHIPPING

Free shipping on all orders of $65 

PAYMENTS
Accepts the following payment methods:

Payments: Afterpay, Apple Pay, Google Pay, Shopify Pay

Credit Card: Visa, MasterCard, American Express

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Luxora within 30 days of purchase

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Shipping

  • Upon placing your order you should receive a confirmation email followed by a dispatched email once your order has been shipped. If for whatever reason you do not receive either of these emails, you may view them at any time in the account page when logged into your account. Luxora store uses the services of a courier to distribute to addresses within Australia. 
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

WISHLIST AND COMPARE

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