When you first open your candle, it is important to have a read of the safety instructions on the base of the vessel.
Always read and follow the manufacturer’s use and safety instructions carefully.
Never leave burning candle unattended.Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.
Do not burn on or near flammable materials.Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
Keep burning candles out of the reach of children and pets.
Trim your wick to approximately 5mm in length. Before every burn (and including the very first burn) trim your wick to approximately 5mm in length. This will give a clean, even burn whereas a long wick can cause smoking and an uneven burn.
Ensure candle is on a stable and heat resistant surface.This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking.
Avoid exposure to draftsTo provide the best burn for your candle always burn your candles in a well-ventilated room, away from drafts, vents or strong air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow nearby lightweight items into the flame where they could catch fire.
Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break.
Extinguish candle if it repeatedly smokes, flickers, or the flame becomes too high.The candle isn’t burning properly. Let the candle cool, trim the wick, then check for drafts before relighting.
Always leave at least 10cm between burning candles.
Keep the wax pool free of wick trimmings, matches and debris at all times.
Always burn candles in a well-ventilated room.
Discontinue using candle when 1cm of wax remains for jar candles and 3cm for all other types of free standing candles (e.g pillar candles, taper candles).
Always use a candle-holder specifically designed for candle use. The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.
Never touch or move a burning candle or container candle when the wax is liquid.
Payments: Afterpay, Apple Pay, Google Pay, Shopify Pay
Credit Card: Visa, MasterCard, American Express
PayPal: Shop easily online without having to enter your credit card details on the website.
You can return any item purchased on Luxora within 30 days of purchase
Thanks for subscribing!
Upon placing your order you should receive a confirmation email followed by a dispatched email once your order has been shipped. If for whatever reason you do not receive either of these emails, you may view them at any time in the account page when logged into your account. Luxora store uses the services of a courier to distribute to addresses within Australia.
See the delivery FAQs for details on shipping methods, costs and delivery times