All of our candles are made in Melbourne Australia. We are a certified and registered Australian candle manufacturer.

Our candles are designed to be dripless when burnt in the correct conditions. Place them in suitable candle holders, upright on a flat, stable indoor surface, away from breezes and air vents. Protect surfaces and table linens with suitable candle holders. Keep candles 10cm apart when grouping to prevent melting, dripping, or reduced burn times.

We use pure cotton wicks in our candles that are lead-free and designed to prevent smoking. To maintain this, it is important to trim the wick to 5-8mm before each use. Using a candle wick trimmer is recommended for best results. Keeping the wick too long can cause smoking and black soot to form on the candle glass. It is also important to keep candles away from wind drafts to maintain ideal burning conditions and prevent smoking.

Yes, all our candles are lead free.

To ensure optimal quality, candles should be stored in a cool and dry location, shielded from dust and direct sunlight when not in use. It is advisable to keep coloured candles away from windows or direct sunlight to prevent colour fading.

Although we make every effort to portray our candle colours accurately, colours displayed on our website may differ slightly from the actual product due to variations in computer or smartphone screen calibrations. If colour matching is particularly important to you, we suggest purchasing a sample before ordering.

When your order has been placed, you will receive an ‘order confirmation’ email. If you haven't received this, please check your junk mail. If you do not receive the order confirmation, please contact us and we will check that your order has been received.

We will provide you with a freight tracking number via email upon dispatch of your order. You can use this tracking number to follow the progress of your order delivery by entering it into the relevant freight company website. For registered customers, these details will also be available in their account area.

You may cancel your purchase, provided we have not yet dispatched it. We will refund the costs of your purchase to the original payment method you purchased with. Please contact us as soon as possible and we will do our best to accommodate your request.

We make every effort to ensure that your order arrives in perfect condition. If damage has occurred to the products, please contact us and will be more than happy to resolve any issues. All damage claims need to be reported within 24 hours of delivery. Please note carton may show wear and tear from it’s journey to you.

Deliveries to VIC/NSW/QLD/SA metro areas within 1-4 business days after your order is dispatched. All other areas between 4-7 business days after your order is dispatched. Some rural deliveries may take longer to arrive

As soon as your order has been dispatched you will receive an email with your tracking details, so you can keep an eye on its progress. We aim to ship all orders within 24 hours. Please allow an additional day for weekend orders and during promotional periods.

We offer free shipping on all Australian orders over $99. A flat shipping rate of $9.99 applies to orders below $99 in value.

Our orders are shipping from our Melbourne facility.

We currently offer shipping to Australia and New Zealand.

We accept the following payment methods: Afterpay, Paypal, Laybuy, Zip Pay, Apple Pay, Google Pay, Shopify Pay, Visa & MasterCard.

If you have a promotion or discount code to redeem online, you can enter this code at the checkout under the ‘Coupons’ section. Please note shipping fees are applied after the discount. To qualify for free shipping, the total after the discount has been applied needs to be over the threshold amount of $99

If you are not satisfied with your product you can return it for a refund or replacement within 30 days of purchase. All returned goods must be returned in original condition. We cannot refund postage for returned items unless goods are deemed to be faulty. Please allow up to seven days for processing. Buyer will be responsible for return shipping of goods. Please contact us and will provide details on return shipping.