FAQs

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WHAT PAYMENT METHODS CAN I USE?

We accept the following payment methods: Afterpay, Paypal, Apple Pay, Google Pay, Shopify Pay, Visa, MasterCard & American Express

    HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

    When your order has been placed, you will receive an ‘order confirmation’ email. If you haven't received this, please check your junk mail. If you do not receive the order confirmation, please contact us and we will check that your order has been received.

        WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

        If you are not satisfied with your product you can return it for a refund or replacement within 30 days of purchase. All returned goods must be returned in original condition. We cannot refund postage for returned items unless goods are deemed to be faulty. Please allow up to seven days for processing. Buyer will be responsible for return shipping of goods. Please contact us and will provide details on return shipping.

        HOW LONG WILL MY ORDER TAKE TO ARRIVE?

        Deliveries to VIC/NSW/QLD/SA metro areas within 2-4 business days after your order is dispatched. All other areas between 4-7 business days after your order is dispatched. Some rural deliveries may take longer to arrive

        HOW MUCH DOES SHIPPING COST?

        We offer free shipping on all Australian orders over $65. A flat shipping rate of $4.99 applies to orders below $65 in value.

        We offer free shipping on all our wax melts however please note if your order is combined with any other items free postage will only apply after minimum $65 spend.

        HOW DO I KNOW WHEN MY ORDER IS DISPATCHED?

        As soon as your order has been dispatched you will receive an email with your tracking details, so you can keep an eye on its progress.

        CAN I CANCEL MY ORDER IF I DECIDE I NO LONGER WANT IT?

        You may cancel your purchase, provided we have not yet dispatched it. We will refund the costs of your purchase to the original payment method you purchased with. Please contact us as soon as possible and we will do our best to accommodate your request.

        I HAVE NOT RECEVIED MY ORDER, WHAT CAN I DO?

        If you feel that delivery time has been longer than it should, you can check on the status of your order in your customer account. You can also contact us about the shipping status of your order.

        MY ORDER WAS RECEIVED DAMAGE, WHAT CAN I DO?

        We make every effort to ensure that your order arrives in perfect condition. If damage has occurred to the products, please contact us and will be more than happy to resolve any issues. Please note carton may show wear and tear from it’s journey to you.

        HOW DO I REDEEM A LUXORA PROMO CODE?

        If you have a promotion or discount code to redeem online, you can enter this code at the checkout under the ‘Coupons’ section.

        Please note shipping fees are applied after the discount. To qualify for free shipping, the total after the discount has been applied needs to be over the threshold amount of $65

        MY PROMO CODE DOSEN’T WORK, WHAT SHALL I DO?

        Your promo code may not be working for a number of reasons. Firstly check that all characters are entered correctly. If it is still not working, it may have expired or been used before. Please contact us and we will happily check it out for you.

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