Upon placing your order you should receive a confirmation email followed by a dispatched email once your order has been shipped. If for whatever reason you do not receive either of these emails, you may view them at any time in the account page when logged into your account. Luxora store uses the services of a courier to distribute to addresses within Australia.
If you are not satisfied with your product you can return it for a refund or replacement within 30 days of purchase. All returned goods must be returned in original condition. We cannot refund postage for returned items unless goods are deemed to be faulty. Please allow up to seven days for processing. Buyer will be responsible for return shipping of goods. Please contact us and will provide details on return shipping.
We make every effort to ensure that your order arrives in perfect condition. If damage has occurred to the products, please contact us and will be more than happy to resolve any issues. Please note carton may show wear and tear from it’s journey to you.
You may cancel your purchase, provided we have not yet dispatched it. We will refund the costs of your purchase to the original payment method you purchased with. Please contact us as soon as possible and we will do our best to accommodate your request.